Camping Gear X Return & Refund Policy

At Camping Gear X, we want you to be confident in every purchase. If you are not completely satisfied with your order, we are here to help.

Returns

We offer a 14-day return policy. This means you have 30 days after receiving your item to request a return.

To qualify for a return, your item must be:

• In the same condition as received
• Unworn and unused
• With original tags attached
• In the original packaging
• Accompanied by a receipt or proof of purchase

Restocking Fee

Approved returns may be subject to a restocking fee of up to 20%, depending on the condition of the returned item. Any original shipping charges are nonrefundable.

Items returned in used, damaged, dirty, incomplete, or non-resellable condition may be denied or subject to additional fees.

Starting a Return

To begin a return request, please contact us at:

help@campinggearx.com

Returns should be mailed to:

Camping Gear X
612 East Walnut Street
Lancaster, PA 17603

If your return is approved, we will provide return instructions and, when applicable, a return shipping label.

Please note: Items returned without first contacting us for approval will not be accepted.

For any return-related questions, please contact us at help@campinggearx.com

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods (food, flowers, plants, etc.)
• Custom or personalized products
• Personal care goods
• Hazardous materials
• Flammable liquids or gases
• Sale items
• Gift cards

If you have questions regarding a specific product, please contact us before purchasing.

Exchanges

The quickest way to exchange an item is to return the original product. Once the return is accepted, you may place a new order for the replacement item.

European Union 14-Day Cooling Off Period

If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Returned items must still meet the following conditions:

• Unworn and unused
• Tags attached
• In original packaging
• Accompanied by proof of purchase

Refunds

Once we receive and inspect your return, we will notify you regarding the approval status of your refund.

If approved, refunds will be issued to your original payment method within 10 business days, minus any applicable restocking fees and shipping charges. Please note that your bank or credit card provider may require additional processing time before the refund appears on your account.

If more than 15 business days have passed since your refund was approved, please contact us at sales@campinggearx.com.